Return or exchange requests must be submitted within 1–3 days after your order has been received.
How long do I have to send the item back?
Items must be shipped back within 1 - 3 days after the seller's return address has been provided.
Is an unboxing video required?
Yes. A clear unboxing video is mandatory and must be provided as proof when submitting a return or exchange request.
What condition must the item be in?
The product must be unused, unworn, and unwashed, with all original hangtags and labels still attached.
Can I exchange my item for a different size or color?
Yes, size or color exchanges are allowed, as long as the requested item is still available in stock.
What items are not eligible for return or exchange?
Items that show signs of use or washing, are missing hangtags or labels, or do not meet the stated time requirements will not be eligible.
How do I request a return or exchange?
Please contact our customer service with your order number and required documentation, including the unboxing video. Our team will guide you through the process.
Frequently Asked Questions
About Sanvanina
What is Sanvanina?
Sanvanina is a local Indonesian menswear brand offering a complete range of men’s clothing — from polos and tops to chinos and everyday essentials — designed for comfort, versatility, and modern style.
Where are Sanvanina products made?
Sanvanina products are designed locally in Indonesia and produced with carefully selected partners to ensure quality, comfort, and consistency.
Products & Sizing
How do I choose the right size?
Each product page includes a detailed size chart. We recommend measuring a similar item you already own and comparing it with our size guide for the best fit.
Do Sanvanina items fit true to size? Yes, most of our products are designed to fit true to size. However, fit may vary slightly depending on the product style (regular, tailored, or relaxed).
What materials are used in Sanvanina clothing? We use quality fabrics selected for comfort, durability, and everyday wearability. Fabric details can be found on each product page.
Orders & Payments
How do I place an order? Simply select your desired product, choose the size and quantity, add it to your cart, and proceed to checkout.
What payment methods are available? We accept various payment methods including bank transfer, e-wallets, virtual accounts, and other options available at checkout.
Can I cancel or change my order after placing it? Orders are processed quickly. If you need to make changes, please contact our customer service as soon as possible. Changes are subject to order status.
Shipping & Delivery
Where do you ship to? We currently ship to destinations across Indonesia.
How long does shipping take? Delivery time depends on your location and chosen courier. Estimated delivery times will be shown during checkout.
How can I track my order? Once your order has been shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery status.
Exchanges & Returns
Can I exchange or return an item? Yes, exchanges or returns are accepted within a specified period after receiving your order, provided the item is unused, unwashed, and in original condition with tags attached.
How do I request an exchange or return? Please contact our customer service with your order number and reason for exchange or return. Our team will guide you through the process.
Are sale items eligible for return? Sale or discounted items may have different return policies. Please refer to the product page or contact customer service for details.
Care Instructions
How should I care for my Sanvanina clothing? We recommend following the care instructions listed on the product label to maintain fabric quality and fit over time.
Customer Support
How can I contact Sanvanina? You can reach our customer service via email, WhatsApp, or social media. Contact details are available on the Contact Us page.
When is customer service available? Our customer service operates on business days during standard working hours.
Still have questions?
Feel free to contact us—we’re here to help you find #YourEverydayOutfit with Sanvanina.
